to meet the quality of delivered service. In 1997 the Telecom Regulatory Authority of India was set up to support the service quality. With the awareness of quality, todays customer is more demanding and The Service Quality can be defined from both the customer perspective Literature Review Literature review on service quality in telecommunication, Mar 19, 2018.
The purpose of this paper is to review the service quality dimensions established in various. The literature review of the telecommunications. product and service delivery factors on reported levels of service quality within a single GSM provider. 2. Literature Review 2. 1. Importance of Service Quality Service quality can be described as a rationale of differences between expectation and competence along the important quality dimensions.
set. Indian telecom sector has already achieved 100 million lines. With over 100 million telephone connections and an annual turnover of Rs. 61, 000 crores, our present teledensity is around 9. 1. The growth of Indian telecom network has been over 30 consistently during last 5 years. Let us write or edit the literature review on your topic" Evaluating service quality and customer satisfaction in a telecom company" with a personal 20 discount.
The study Service quality expectations and perceptions of Telecom Sector in India attempts to analyse the gap in service quality of Telecom sector in terms of customers expectations and perceptions regarding mobile phone services. Literature Review On Customer Satisfaction On Telecommunication Services.
A Literature Review on Customer Satisfaction Introduction Both public and private sectors have given much attention LITERATURE REVIEW SERVICE QUALITY AND CUSTOMER SATISFACTION IN KFC CHAINSTORES The purpose of this study is investigating the service quality SERVICE QUALITY AND CUSTOMER SATISFACTION IN THE CELLULAR TELECOMMUNICATION SERVICE PROVIDER IN MALAYSIA Anantha Raj A.
Arokiasamy, Quest International University Perak (QIUP) Faculty of Business, Management and Social Sciences (FBMSS), Malaysia. LITERATURE REVIEW: Total quality management in service sector: A literature review as an effective management tool to improve their service quality.
They have begun to show a keen interest in TQM by working on Impact of Service Quality on Customer Loyalty A Study on Telecom Sector in India Archi Dubey1, Review of Literature The Literature review is a foundation based upon the various theories and the pertinent literature related with the present study conducted by researchers, scholars and academicians.
Though the term service quality